How to Write FAQs Your AI Chatbot Can Actually Use
An AI support bot is only as good as what you teach it. Here is how to write questions and answers that turn into great replies.
The best support teams use AI to answer the repetitive questions instantly and save people for the moments that need judgment, empathy or a refund.
Always hand over when
- The customer asks for a person, in any words.
- Money is involved: refunds, billing errors, cancellations.
- The bot is not sure of the answer.
- The customer is upset. A fast, human “I am sorry, I am on it” is worth more than a perfect paragraph.
Make the hand-off smooth
Ask for an email so you can follow up if they leave, show the whole chat to the teammate who picks it up, and keep saved replies ready for the most common fixes.