How to Write FAQs Your AI Chatbot Can Actually Use
An AI support bot is only as good as what you teach it. Here is how to write questions and answers that turn into great replies.
Support metrics can get complicated fast. For a small business, five numbers cover almost everything.
- Conversations per week: are more people asking for help?
- Answered by AI: the share of chats the bot finished without your team.
- Hand-offs: how often people needed a human, and why.
- Leads captured: support chats are sales chats too.
- Thumbs up rate: a quick check that answers are actually helpful.
Check them once a week, read five random transcripts, and add an FAQ for every question the bot could not answer.