About us
Great customer support for businesses of every size
ChatHarbor gives small businesses the kind of instant, always-on support that used to need a big team: an AI assistant that knows their business, and a simple inbox for the chats that need a person.
Simple first
Add your FAQs, paste one line of code and you are live. Every option has a sensible default.
Honest answers
Your assistant answers only from the knowledge you give it, and says so when it is not sure.
People when it matters
Any visitor can reach a real person. Tricky chats go straight to your team inbox.
Your data is yours
Export your leads any time and delete conversations whenever you like.
How ChatHarbor helps
AI answers first. Your team when it matters.
Answers from your own content
Add FAQs, paste text, upload documents or import your website. The AI answers from that knowledge only, so replies stay accurate and on-brand.
Smooth human handoff
When a visitor asks for a person, or the AI is not sure, the chat lands in your shared inbox and your team takes over in one click.
Shared team inbox
Every conversation in one place with visitor details, private notes, saved replies and a clear "needs a person" queue.
Lead capture
Ask for a name and email before or during the chat. New leads are emailed to you right away and can be exported to CSV.
Looks like your brand
Pick colors, avatar, greeting, suggested questions and position with a live preview. Paste one line of code and you are live.
Analytics that teach you
See conversations, AI resolution rate, handoffs, ratings and the questions your bot could not answer, so you know what to add next.
Your 24/7 support agent is ten minutes away
Free plan with 50 AI replies a month. No card needed. Upgrade any time.